Terms & Condition
Booking and Confirmation
- All bookings must be made in advance via phone, email, or the official website
- A booking is only confirmed after receipt of a minimum advance payment of 25%-50% of the total rental or package cost.
- Final confirmation is subject to availability and acknowledgment by Kanpur Tour and Travels.
- The remaining payment must be completed before or at the time of vehicle dispatch.
Rental Duration and Billing
- Minimum rental duration is 4 hours or 80 km, whichever is earlier (for local rentals).
- Kilometers and hours are calculated from garage to garage
- For outstation bookings, minimum billing is 300 km/day, irrespective of usage.
- Extra hours or kilometers beyond the package will be charged at standard rates.
- Night charges apply between 10:00 PM to 5:00 AM.
Driver Policy
- All rentals include a professional licensed driver.
- The driver’s meal and rest breaks must be accommodated by the client.Driver allowance (DA) will be charged for outstation travel.
- Misbehavior, harassment, or violation of driver rights by passengers will result in immediate termination of service without refund.
Vehicle Condition and Usage
- Vehicles will be provided in clean and well-maintained condition.
- Passengers are responsible for any damage caused to the vehicle due to negligence or misuse.
- Smoking, drinking, or carrying illegal substances inside the vehicle is strictly prohibited.
- The vehicle shall not be used for illegal activities or beyond the agreed route/timing.
Cancellations and Refunds
- Cancellation before 48 hours of scheduled trip: Full refund (excluding transaction fees).
- Cancellation within 24–48 hours: 50% refund.
- Cancellation within 24 hours or no-show: No refund.
- Refunds will be processed within 7 working days via the original payment method.
Delays and Liability
- Kanpur Tour and Travels shall not be held responsible for delays caused by:
- Traffic congestion
- Roadblocks or strikes
- Natural calamities or weather conditions
- Mechanical failure despite regular maintenance
- Compensation will not be provided for any loss of business, missed flights/trains, or inconvenience arising from delays.
Passenger Safety
- All passengers must wear seat belts (where provided).
- Overloading beyond the permitted capacity is strictly prohibited.
- Children must be accompanied by adults.
- Personal belongings must be carried at the passenger’s own risk. The company is not liable for loss/theft.
Outstation Permits & Taxes
- All tolls, inter-state permits, parking charges, and taxes are to be borne by the customer unless otherwise stated in a package
- In case of outstation/state travel, required documents and driver’s ID will be provided.
Change of Vehicle
- In the event of vehicle breakdown or unavailability, a similar or upgraded vehicle may be provided at no extra cost.
- If a suitable replacement is not available, a full refund will be issued.
Force Majeure
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The company shall not be liable for service failure or cancellation due to events beyond its
control, such as:
- Natural disasters (floods, earthquakes)
- Political unrest
- Government regulations
- Pandemic-related restrictions
Dispute Resolution
- Any disputes shall be subject to jurisdiction under the Kanpur (U.P.) courts only.
- We aim to resolve complaints amicably within 7 working days.
Policy Updates
- Kanpur Tour and Travels reserves the right to update these Terms and Conditions at any time without prior notice
- Clients are advised to review the latest terms on the website before booking.
📌By confirming your booking, you agree to abide by the above Terms & Conditions of Kanpur Tour and Travels.